Returns

Damaged or Faulty Items: If your item is damaged or faulty upon receipt, we’ll gladly facilitate its return, exchange, or replacement at no cost to you.

Change of Mind or Unsuitability: If you’ve changed your mind or find the product unsuitable, you can still return or exchange it within 180 days of delivery.

Returns can be raised online via contact us page to raise your return.

For returning larger items you will be asked to select the appropriate reason for return, upload a photo (if required) and once completed a member of our Customer Services Team will contact you to process your Return Request.

For returning smaller items you will be shown a link to raise a return via the Evri returns portal. Here you will be asked to enter your order number, email address and select a return reason. Choose how you want to return your order for free: via a courier collection, or a Silver Beech Limited or locker drop off. Please note if you are returning multiple items in separate parcels via Evri, you will need to raise a separate return code/label for each parcel.

For all returns, please provide your order number, email address, and return reason in your email. We will provide you with instructions on how to return your order. Please send returned items to the following address:

COMPANY NAME: SILVER BEECH LIMITED
COMPANY NUMBER: 15379220
EORI NUMBER: GB096950366000
HELP LINE: 0759 423 8160
Support Email: info@silverbeechlimited.com
OFFICE ADDRESS: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, England, BH16 6FA

If you are returning multiple items in separate parcels, please ensure you provide separate details for each parcel.